HomeFAQ
FAQ
Orders, delivery, returns and product information.
How does the sizing run?
Available sizes: XS, S, M, L, XL, 2XL. Check each product’s fit and sizing information before ordering.
Which items are one size?
Each product page lists its available sizes.
What are the products made of?
- Graphic tees: soft cotton jersey, printed with crisp, true-to-color ink, classic unisex crew neckline and a regular, true-to-size fit.
- Crewneck sweatshirts: brushed cotton fleece interior for everyday warmth, ribbed cuffs and hem, relaxed unisex silhouette.
- Care for both: machine wash cold inside out with like colors, tumble dry low (or hang dry), never iron directly on the print, do not dry clean.
See the material details on each product page.
How should I care for my item?
Follow the care label and the instructions on the individual product page. Contact us if you need guidance for a specific item.
Where do you ship?
We ship within the United States only — all 50 states and the District of Columbia, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses or internationally.
How long does delivery take?
Orders placed before 12:00 PM ET on a business day start handling that day; later orders start the next business day. Handling takes 1–2 business days for every service.
- Standard: 6–9 business days total (1–2 handling + 5–7 transit).
- Express: 3–6 business days total (1–2 handling + 2–4 transit).
- Overnight: 2–4 business days total (1–2 handling + 1–2 transit).
How much is shipping?
Standard shipping is free on orders of $75.00 or more; otherwise $6.99. Express is $12.99 and Overnight is $24.99, regardless of order value.
Which payment methods can I use?
We accept PayPal balance, Visa, Mastercard through our third-party payment provider. Prices and payments are in USD.
How do I track my order?
When your parcel ships, its carrier and tracking number appear on our Track order page — enter your order number and the email you used at checkout.
Can I change or cancel my order?
Contact us before dispatch. After dispatch, use the return process.
Can I return an item?
Request a return within 30 days after delivery. See the Return Policy for conditions and instructions.
What if something arrives damaged?
Contact us with your order code and photos within 7 days where possible. We arrange a replacement or refund.
When will I receive my refund?
Inspection takes 1–2 business days; approved refunds are issued within 5–10 business days to the original payment method.
How do I contact you?
Email support@newyorkvinnie.com. We reply within 1 business day, Monday–Friday, 9:00 AM–6:00 PM ET.
Are the product photos real?
Yes. Every photo on this site is a real photo of the actual printed garment — never a digital mockup — so the fit, color and print you see is exactly what ships.
What's the difference between your tees and crewnecks?
Tees are soft cotton jersey, cut for warm-weather, everyday wear. Crewneck sweatshirts are brushed cotton fleece with ribbed cuffs and hem, built for layering when it cools down. Both carry the same print quality and run true to size.